1.
How do I get a quote or place an order?
2. How long does the process take?
3. What's the charge for editing?
4. What kind of software do you use for digitizing?
5. Any other formats do you supply for embroidery
except DST?
6. How do I get my logo?
7. What payment methods do you accept?
8. How to pay for it?
9. Do you provide free trial order?
10. Can you do 3D puff / patches/ applique?
11. Do you have any minimum order? What's your
charge price?
12. I'm afraid that you would sell our design.
13. What if I don't like my job?
14. If we place orders with you, is it possible
to get a term?
15. Why the order we get with the name KXX69O1?
16. Why do you send the completed order or
quote e-mail twice to me at the same time?
17.Why does your sewout look good but ours
are in the opposite?
1. How do I get a quote or place an order?
Send us an e-mail to below addresses with your logo attached
in JPG, TIF, BMP, CDR, AI OF PDF format, although JPG is preferred,
and provide information for the logo, such as size, which
location to be sewed, or which kind of material will be sewed
on.
AnyDigitizing@gmail.com
Digitizing@AnyDigitizing.net
Or upload your logo to http://www.AnyDigitizing.com/Quote.htm
We'll send a short confirmation email within 10 minutes
after receiving your e-mail. If you do not get it on time,
please check you spam inbox
or bulk inbox of your
email, it is probably that our reply goes into it. If it
does not work, you can also try following ways:
Write down your comments to http://www.anydigitizing.net/Contactus.htm
Or give us a call at 1-708-459-8718
***Make sure that you send your request to above e-mail
addresses at the same time in order to avoid its missing
during the internet transfer.***
2. How long does the process take?
Our standard turn-around time is 24 hours, if you have
rush orders, just remind us, we can finish within a few
hours with NO extra charge.
3. What's the charge for editing?
Most of the editing is free, except adding new part to the
original logo we have done or you change your introduction
that need us to re-digitize, such as adding lettering, background,
and we only charge the stitches for the extra part.
4. What kind of software do you use for digitizing?
We use Tajima, Wilcom, Rainbow, Richpeace, and Melco
for digitizing.
5. Any other formats do you supply for embroidery except
DST?
We also can supply most of other formats with NO extra
charge such as CND, PES, PEC, JEF, EMB, ART, EXP, HUS, POF,
and XXX¡¡etc. .
6. How do I get my logo?
We will send back the completed DST file (if you need
other format please inform us), as well as the scan of the
sewout, which will be scanned with high dpi and obviously
tied into the thread count, then you can check the quality.
7. What payment methods do you accept?
a. We take Company check, Visa, Mastercard and American
Express.
b. You can pay by credit card via http://www.PayPal.com
at no extra cost.
c. To pay by bank wire payment, please contact us.
8. How to pay for it?
About payment, you can pay by credit card via http://www.PayPal.com
at no extra cost. PayPal is the fast, easy and secure way
for online payments. (PayPal, an eBay company), our PayPal
account is: Invoice@AnyDigitizing.com.
Or visit our website online payment: http://www.anydigitizing.com/Payment.htm
, Simply click "Pay Now" button, it's redirected
to PayPal's secure payment site.
At the same time we accept credit card and check, if you
want to learn more about this, please contact our accounting
department at Invoice@anydigitizing.com.
9. Do you provide free trial order?
We don't provide the trial order free of charge since
our quality is guaranteed, you can send a logo to us to
digitize, and will not pay unless you are satisfied.
10. Can you do 3D puff / patches/ applique?
Yes, we can. All of digitizers here are very experienced
in it.
11. Do you have any minimum order? What's your charge
price?
Our unit price is US$3.95/1000 stitches, no minimum
order. The maximum charged price is US$154 - so the stitch
count is 39,000 stitches.
12. I'm afraid that you would sell our design.
Your design will be kept strictly confidential by us. We
never sell our customer's design to others. Also we have
a strong system of store to keep your designs in case you
lose it or can't find it, please feel free to contact us,
we'll resend it to you ASAP.
13. What if I don't like my job?
We make every effort to make sure that you are satisfied
with your order. We will do everything possible to ensure
that your orders are done with the highest quality. Let
us know if you are not satisfied with the design we digitized,
we will make it correct as per your request right away.
14. If we place orders with you, is it possible to get
a term?
We usually send out invoices to our customers twice a month,
for the previous half month. Since it may take about one
week to prepare and send out the invoices, it implies term
already when you get the invoice. Therefore, we will not
give term, and the invoice is due up on receipt.
15. Why the order we get with the name KXX69O1?
We use a strong system of software to handle all of the
orders, the system will generate a customer CODE
for you that is KXX, 6 in 6901 stands for the year of 2006,
9 in 6901 stands for September, and the last two number
01 stand for the first order of this month. If you want
to inquire about or edit the logo, only tell us the code
is OK, we'll handle it for you soon.
16. Why do you send the completed order or quote e-mail
twice to me at the same time?
To make sure that you can always get our emails, therefore
not causing any delay to your business, we always send the
same email twice with our different email account.
17.Why does your sewout look good but ours are in the
opposite?
Sewout may be quite different from two embroidery machines,
using the same digitizing file. From our experience, the
followings might be factors that cause the difference:
. Fabric material.
. Needles
. Thread
. Human skill
. Setting up of an embroidery machine, like speed,
. Age of an embroidery machine - very new, or very old.
Different brands may or may not be a reason. The digitizing
file may be customized somehow to offset such difference,
if scan or digital image of your sewout is provided.
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